You’re with a patient. Someone calls and doesn’t leave a voicemail. A new-patient form sits in the inbox. Someone who was coming twice a week hasn’t booked in three weeks. The person who would notice all of that is you, and you’re busy adjusting.
Notice a patient hasn’t rebooked
Look up their last visit
Open ChatGPT and explain your practice
Say how you want it worded
Drafts a message
Fix it so it sounds like you
Send it from your practice software
One of those seven steps is the AI. The other six are still you.
ChatGPT can write a decent message. But you are still the one noticing, remembering and explaining , and between patients, that’s exactly the part that gets dropped.
Think about a new front-desk hire. On day one they’re smart and willing, and still not much help, because they don’t know your membership, your cancellation policy, which doctors and practitioners send people your way, or how you like patients spoken to. A few weeks in, that changes. They stop waiting to be told and start saying things like:
ChatGPT is already smart. What it’s missing is everything a good front-desk person would learn about your practice.
Imagine sitting down on a Monday and your AI already knows your visit and membership prices, your policies, the people who refer to you, and how you talk to patients.
Your reply to a new-patient inquiry is already written, in your words, ready between appointments. Your follow-up messages are ready when you pull this week’s list from your practice software. It reminds you the referral letter is still waiting. And it starts the Monday routine without you having to remember.
“Let me explain how my practice works…”
“What needs my attention today?”
At that point you’re not just asking ChatGPT questions. You’re beginning to build an assistant that knows your practice.
Build an AI that understands your practice, learns how you work, and helps you keep track of who needs following up.
This isn’t a course about AI. You build it, a step at a time, for your own practice.
All you need is your laptop and the Claude or ChatGPT desktop app on a paid plan, about $20 a month. No new practice software. Every piece is shown first on a made-up practice, Maple Hill Chiropractic, so you see it built before you build yours.
Go at your own pace or with the live cohort. Either way it comes together in three stages, and nothing gets thrown away: each builds on the last, and everything you build is yours to keep.
Solves the “Why do I keep explaining myself?” problem.
Your AI learns your practice: your prices and membership, your policies, who refers to you and how you talk to patients. Then you get the front desk out of your head and onto paper: how the desk runs, the phone and text scripts, and what to do when you’re out.
You keep: a written description of your practice your AI can read, and a front-desk handbook in your own words.
Solves the “Why do I keep rewriting it?” problem.
Your reply to a new-patient inquiry, your check-in after a first visit, your message to someone who hasn’t rebooked: each one is written once, in your words, and saved, so it comes out right every time instead of starting from scratch.
You keep: follow-up messages for each kind of patient, in your words, saved so you can use them again.
Solves the “Why do I always have to remember?” problem.
Every Monday it reminds you to pull the “no upcoming appointment” list from your practice software (the list stays in your software; your AI never needs it), with the messages ready to go. Each morning, one page of what’s waiting: inquiries, a referral letter, a supplier invoice. Counts and tasks, not patient names.
You keep: a weekly reminder, with your follow-up messages ready, that comes up on its own schedule, a morning page of what needs attention, and a way to build the next one yourself.
Six pieces, built in order. Each depends on the one before it, which is why the result works as one system rather than six separate tricks.
You decide what your AI is allowed to see before anything gets connected.
For a practice, the course recommends not connecting the mailbox patients write to. Use a separate admin mailbox, or paste in a few emails with patient details removed. It stays out of clinical notes, and you review anything before sending it. Your existing privacy and legal obligations still apply.
Ajit · 6 Week AI
This is the practical system I’ve been building for myself, translated for people who run a business and aren’t technical. A chiropractor was in the first group I taught it to, this September, and this edition is that course rewritten around a chiropractic practice. Before this, about twenty years designing software and products, including work at ServiceNow, Reddit and GOV.UK.
I’m not interested in teaching you a pile of prompts. I want you to leave with something working inside your practice.
I think of that now as level one, right? Like that’s kind of the consumer level, but level two is not needing to re-explain your context and also not being trapped with that model.
Two ways to build the same thing. You’re not paying for lectures about AI. Either way, you spend the time building the system for your own practice, and each part should actually work before you move on.
Recommended for most practices
$595
If you get stuck, we fix it together on a call.
Works with Claude or ChatGPT on a paid plan, about $20 a month.
$1,500
Full refund if Session 1 isn’t useful.
Joining the waitlist doesn’t hold a seat. I’ll email you when dates are set.
It stays out of clinical notes, and the course doesn’t connect it to your patient records system. Your follow-up list stays in your practice software: the AI writes the wording, and you or your front desk put the names in and send from the tool you already use. You review anything before it’s sent.
This isn’t legal or compliance advice, and we don’t make compliance claims. What the course does is have you choose what your AI may read before anything is connected. For a practice it recommends a separate admin mailbox, or pasting in a few emails with patient details removed, rather than the mailbox patients write to. Your existing privacy obligations still apply.
No. Nothing here puts AI on the phone or in front of patients. It drafts; you or your front desk decide what goes out.
Yes. When you’re the doctor and the front desk, the follow-ups and replies are the first thing to slip. The front-desk chapter still helps: it gets how you run things written down, ready for the day you hire or need cover.
No. If you’ve used AI for an email or a question, you have enough experience to start. It’s designed for practice owners who aren’t technical, and you don’t need to write code.
No new practice software. You need the Claude or ChatGPT desktop app on a paid plan, about $20 a month. It works alongside whatever you already use for booking and texting, because it doesn’t plug into it.
On your own, you can’t: it waits where you left off. In the live cohort every session is recorded, and you have the full course to catch up with.
No. You build it, with help when you get stuck, so you understand and own the system. If you later want something bigger designed and set up for you, that’s a separate conversation.
One system built around your actual practice. Build it on your own with two 1:1s, or with the next live cohort.
Live cohort: attend Session 1. If it isn’t useful to your practice, leave with a full refund.
